General conditions

Conditions for your reservations

book now

The rental contract is stipulated by Case & Colline in its quality of intermediary, in the name of the owner of the unit of accommodation. Consent to the stay in the accommodation implies acceptance by the client, for him/herself and for the persons registered with him or her, of the conditions cited herewith.


Reservations can be made using our form sent in by post or fax, but they can also be made by telephone or e-mail. The agreement is understood to be concluded at the time of written confirmation by Case & Colline. We reserve the right to correct obvious writing, printing or calculation errors. Special requests or requirements like children's cots must be made in writing and shall be considered accepted only if they are confirmed in writing. The presence of domestic animals and of dogs in particular must always be specifically requested and is possible only after written confirmation. Normally an additional cost of € 100 is made for the special final cleaning. Please remember that the swimming pools are warmed up by sun and are running from 15th of May until the end of September.


When you receive the confirmation of reservation and the calculation of the participation fee you must pay a deposit of 20% of the total amount. The balance must be paid at least 30 days prior to departure. In the case of late payment, Case & Colline reserves the right to withdraw from the contract. You are reminded that the requirements for bank transfers take around one week. For short term reservations the whole fee must be paid immediately. You will be sent the travel documents by return of post as soon as payment is effectively received.

Participation fees

The rental costs are weekly, normally from Saturday to Saturday, and are for the rental of the whole accommodation unit with full accessories, for normal holiday use. The fee includes water, gas and electricity costs. The special cost for final cleaning is published on the prize list. Any additional costs for heating, baby bed for the fire etc. shall be calculated in situ. You are reminded that in Italy the electrical load for homes has a maximum limit of 3 kW. As in all countries in southern Europe in summer it is possible that there may be short interruptions to the supply of electricity and of water (no claims will be accepted). It should be noted that in Italy heating costs are really high, that it is usually more difficult to heat country houses and that, in addition. On your arrival you must pay at least € 150,00 caution money. Clients are responsible for damage caused in person and by the co-tenants; such damage must be notified before leaving the accommodation and the costs will be deducted from the caution money on departure. The cost of final cleaning is published at the price list and the cost for heating is to be paid for consumption.

Validity of participation fees

Fees are calculated on the basis of the official exchange rates, the costs of services and the taxation rates in force at the date of formulation of the programme. If at the time of travel there should be appreciable changes, Case & Colline reserves the right to adjust the fees. The client will be notified promptly before the departure date. If the increase in fee exceeds 10%, the client shall be entitled to withdraw from the contract without being subject to a penalty, on condition that the client notifies Case & Colline within 48 hours.

Number of guests

The rented accommodation may be occupied only by those persons stated on the confirmation of reservation. The maximum number of persons allowed includes children and babies. In the case of too high numbers we reserve the right to exclude the extra persons.


The client may withdraw from the reservation at any time whatsoever. The date of withdrawal shall be the date of arrival of the written statement of withdrawal. The client has the right to reimbursement of the amount paid net of the penalties specified herebelow:

  • in case of withdrawal up to 90 days before the departure date, the penalty is 20% of the participation fee
  • in case of withdrawal up to 60 days before the departure date, the penalty is 40% of the participation fee
  • in case of withdrawal up to 30 days before the departure date, the penalty is 60% of the participation fee
  • in case of withdrawal up to 4 days before the departure date, the penalty is 80% of the participation fee
  • no reimbursement is due to the client after this date.
The participation fee does not include insurance for the costs deriving from the annulment of the stay. We recommend you to stipulate insurance policies of this type at the time of reservation. If Case & Colline succeeds in finding another client for the same period and at the same conditions, a penalty of € 100,00 shall apply to cover the costs sustained.

A withdrawing client may replace him or herself with a third party. The latter, in accepting the contract, shall, together with the initial client, be responsible for the cost of the stay and any additional costs. Such a change to the reservation must be communicated in writing to Case & Colline at least 15 days before departure, so that the travel documents may be appropriately amended.

No compensation is provided for in the event that the holiday is interrupted for personal reasons, just as in the event that the holiday is abandoned because of data being provided wrongly or inaccurately.

If, for reasons which are unforeseeable at the time of reservation, the accommodation confirmed by Case & Colline is not available, Case & Colline shall undertake to find another accommodation of equal value or greater value. If the client does not intend to make use of alternative proposals, he or she shall, within 7 days, be reimbursed the sums already paid; thus excluding any other type of compensation whatsoever.

If Case & Colline is forced to cancel the holiday for reasons of force majeure, occurrences of war, technical difficulties or other reasons beyond its power, no right to reimbursement or compensation shall subsist.


In the event of serious reasons for complaint the client must immediately contact Case & Colline. We shall attempt to find a solution with all the means at our disposal. The client is held to act within the confines of the legal provisions in force and to avoid or limit any damage. Complaints received only after the apartment has been left shall not give the right to any request for compensation whatsoever. The owners of the accommodation do not represent Case & Colline in any way whatsoever and they are not authorised to acknowledge rights to compensation or to make legally binding statements.

Any contestation regarding Case & Colline for failure to fulfil the performance stated in the contract must be presented within 10 days of the return date provided for in the contract.

No right to compensation shall subsist for any temporary malfunction such as interruptions to the supply of electricity and water. Case & Colline declines all and every responsibility for the non-functioning of swimming pools and heating etc. as for other reasons out of our power. Case & Colline satisfies the following:

  • scrupulous preparation of the holiday
  • careful choice and selection of collaborators
  • accuracy of the descriptions appearing in the catalogue
  • observance of the performance provided for by the contract.

Other information

All the accommodation is owned by private persons and is therefore furnished in a personal way according to the owner's taste, and is equipped in order to fulfil the requirements of short stays. The presence of household appliances, such as dishwashers and washing machines or a television is also stated in the catalogue. It is rare to find appliances such as toasters and blenders etc. Usually the coffee maker is of the Italian type.

Arrival is established as being on Saturday afternoon between 3.00 PM and 6.00 PM. Departure must take place on Saturday morning by 10.00 AM. Please comply with these times; if you expect to arrive late we asked you to contact our office in advance. Extra charged € 50.

All data shown in this catalogue correspond to the state of affairs at the date of formulation of the programme (November 2022) Valid from January 2024 to Dicember 2024.

The tribunal of Pisa is competent for any legal procedure.
Insurance made by NOBIS Assicurazioni, insurance number 1505002255 dated 14/12/2018

book now